On Wednesday, March 18, at 11:50 p.m. MDT, we will suspend ticket sales for all outbound international flights so that we may focus on bringing Canadians home. Beginning on Sunday, March 22, 2020, at 11:59 p.m., we will suspend all of our international and transborder (USA) flights.
On Monday, March 23, 2020, we will begin repatriation flights for all our Swoop travellers.
Why are international flights being suspended?
This suspension comes following Prime Minister Justin Trudeau’s announcement on Monday, March 16, 2020, imposing travel restrictions for all flights entering Canada to reduce the spread of COVID-19.
How long will this suspension be in place for?
The suspension will be in place until May 31, 2020, as enforced by the Canadian Federal Government.
What happens if I had a flight booked to the U.S., Mexico or Jamaica after the border closes?
For those travellers who had transborder and international flights booked to depart on March 23, 2020, or later, we are reaching out directly via email with itinerary cancellation options.
What happens if I am flying within Canada?
For our domestic travellers, there are no restrictions in place for travelling within Canada. If we are given different direction from the Canadian Government will look to make any necessary changes then.
We are closely monitoring the evolving situation and remain in regular contact with the Public Health Agency of Canada (PHAC), Transport Canada and other agencies to ensure that we are in alignment with their air travel recommendations.
Will I be left stranded if I am currently stuck in the U.S., Jamaica or Mexico?
Beginning on Monday, March 23, 2020, we will begin repatriation flights for all our Swoop travellers. Currently, we have organized 16 flights over 3 days to bring more than 2,300 travellers home.
We will be providing regular updates to are reaching out directly to these impacted travellers via email with more specific information.