Swoop is providing refunds to the original form of payment for eligible travellers with flights that were cancelled by Swoop due to the COVID-19 pandemic.

We have contacted all eligible travellers with the option to request a refund to the original form of payment.

Our 24/7 Traveller Support team is working through the process to complete the refunds as quickly as possible.

We appreciate your patience as well as the respectful treatment of agents and fellow travellers who participate in our online communities and conversations.

For continued updates and FAQs, please visit: