For those requesting refunds to original form of payment, more information will be provided on this at a later date. The Canadian Transportation Agency has also recently provided guidance on this, and you can find their statement here: https://otc-cta.gc.ca/eng/statement-vouchers

 

We are currently offering travel credit for transborder and international flights; more information can be found here: https://www.flyswoop.com/making-changes-to-your-flight/

 

For domestic travellers, as there are no travel restrictions within Canada at this time, and while the crisis continues, we are continuing to fly our domestic network, ensuring Canadians have access to critical travel during uncertain times. Travellers can add ModiFly free to their booking, which will allow them to make a one-time date and time change to their flights. More information can be found here: https://www.flyswoop.com/making-changes-to-your-flight/