As always, Swoop's first priority is the safety of our guests, staff, and aircraft. In our continued effort to take care of our travellers, we are now offering complimentary COVID-19 travel insurance coverage. Fly confidently to international destinations (including the U.S.)  with insurance that is automatically added to your booking. See more FAQs below.


What is TuGo Travel Insurance’s COVID-19 coverage?

  • Emergency medical related expenses, as well as quarantine expenses, if you become sick with COVID-19, while on your trip – up to $100,000 CAD.
    • Medical expenses, such as medical treatment in hospital, when you have tested positive for COVID-19 during your trip.
    • Emergency transportation back to Canada or home country (including up to $5,000 for repatriation in case of death).
    • Quarantine costs after a COVID-19 positive test up to $150/day (or up to $300/day per immediate family) for up to 14 days
  • Trip Interruption benefit of up to $500 for a one-way economy flight to return home and additional meals and commercial accommodation expenses when the Canadian Government's travel advisory changes to a “Avoid all travel” (level 4) while at your destination.
  • Certain exclusions, limitations and conditions apply. Please review the Certificate of Insurance to learn more about what is/isn’t covered.


Can I use this COVID-19 coverage if a Government of Canada travel advisory is in place?


It’s specifically designed to offer coverage for COVID-19 while the Government of Canada’s “avoid all non-essential travel” advisory (level 3), which is still in place at time of publication.


However, if the Government of Canada changes to an “avoid all travel” advisory (level 4), your coverage may cover you for trip interruption. Certain exclusions, limitations and conditions may apply. Please review the Certificate of Insurance to learn more about what is/isn’t covered.


While we continue to closely monitor this evolving situation, travelling comes with risks to your personal health and safety; it’s up to you to give each one proper consideration before going through with your trip. Bookmark travel.gc.ca/travelling/advisories to stay informed.


Can I use this COVID-19 coverage if there is a mandatory quarantine once I arrive at my destination?


No, this coverage is designed to cover you if you have tested positive and been diagnosed for COVID-19 while on your trip. It will not cover you if you have to self-isolate or quarantine upon arrival to destination, when you have not been diagnosed with COVID-19.


Can I be covered for other medical emergencies?


No, this plan is specifically designed to cover expenses related to COVID-19. Individual circumstances may vary. You may wish to contact a licensed insurer’s representative or a licensed insurance agent if you need advice about your insurance needs. To learn more about travel insurance, please talk to your insurance agent.


I already have travel insurance. How is this different?


This COVID-19 coverage is specifically designed to cover COVID-19 medical and related expenses only. It does not replace your existing travel insurance. We recommend contacting your travel insurance provider to determine what you are and aren’t covered for, under your current policy.


Are there eligibility requirements that I need to know about?


Yes. While this coverage is automatically included when you’ve made your purchase on or after October 15, 2020, for travel between October 15, 2020 and April 24, 2021, you and all those travelling with you, need to meet the following requirements:


  • Canadian residents flying outside of Canada, who are covered by a valid provincial government health insurance plan; or
  • Visitors to Canada flying into Canada on Swoop; and
  • Customers who purchase a round trip Swoop flight or Getaways package on or after October 15, 2020 for travel between October 15, 2020 and April 24, 2021; and  
  • Customers who have not been diagnosed with COVID-19 in the 30 days before departure; and
  • Customers who have not shown symptoms of COVID-19 in the 14 days before departure.


What destinations am I covered for?


  • Canadians travelling to international destinations, including the U.S. or
  • International visitors to Canada, flying in on Swoop, including the U.S.



Will I be covered if I have pre-existing medical conditions?


No, since this coverage is only designed to cover emergency medical treatment and related expenses for COVID-19. It will not provide coverage for other medical emergencies.


Certain exclusions, limitations and conditions apply. Please review the Certificate of Insurance to learn more about what is/isn’t covered.



I've already booked a flight/Getaway in the winter season, will this coverage be available to me?


No, TuGo Travel Insurance's COVID-19 coverage is only available for Swoop flights and Getaways purchased on or after October 15, 2020 for travel up to April 24, 2021. 



I’ve paid for my trip using my Swoop credit, can I still be covered?

This COVID-19 coverage is included with all trips purchased on or after October 15, 2020, regardless of payment method.



What’s covered?

  • Emergency medical related expenses, as well as quarantine expenses, if you become sick with COVID-19, while on your trip – up to $100,000 CAD.
  • Medical expenses, such as medical treatment in hospital, when you have tested positive for COVID-19 during your trip.
  • Emergency transportation back to Canada or home country (including up to $5,000 for repatriation in case of death).
  • Quarantine costs after a COVID-19 positive test up to $150/day (or up to $300/day per immediate family) for up to 14 days
  • Trip Interruption benefit of up to $500 for a one-way economy flight to return home and additional meals and commercial accommodation expenses when the Canadian Government's travel advisory changes to a “Avoid all travel” (level 4) while at your destination.
  • Certain exclusions, limitations and conditions apply. Please review the Certificate of Insurance to learn more about what is/isn’t covered.




How long am I covered for?

TuGo Travel Insurance’s COVID-19 coverage is valid for the length of your Swoop trip as indicated on your travel itinerary, to a maximum of 21 days.


Coverage will either start on:


  • The departure date as listed on the travel itinerary; or
  • The day of actual departure.
  • Coverage will end on the earliest of:
  • The return date to your home province or home country; or
  • The return date as shown on the travel itinerary; or
  • The 21st day of your trip; or
  • At 11:59 PM on April 24, 2021.



What if my trip is longer than 21 days?

You will only be covered for the first 21 days of your trip. If you decide to extend your trip, you will not be covered under TuGo's coverage. 



Can I extend my trip and still be covered?

No. If you decide to extend your trip, you will not be covered under TuGo Travel Insurance’s COVID-19 coverage.



If have questions about this COVID-19 coverage, who do I contact?

Please contact TuGo’s Customer Service at 1-844-896-8846 or info@tugo.com.


How do I get help while on my trip?

If you’re experiencing COVID-19 symptoms and become sick, please contact TuGo at 1-844- 896-8846 or call us collect at 1-604-276-9900. When you call in, please provide your Certificate of Insurance reference number, along with your booking reference number or itinerary number.


How do I get reimbursed for my expenses?

Original itemized bills and receipts are required to submit to Claims at TuGo. To learn how to make a claim, visit https://tugo.com/en/claims/how-to-make-claim/.