Why did you pull out of Winnipeg? Will you be coming back to Winnipeg soon?
At this time, we continue to suspend our operations in Winnipeg due to the impact of COVID-19 on the airline industry and the decrease in demand for air travel. We remain optimistic about serving Winnipeg, bringing visitors in the future and offering our ultra-low cost fares to more Canadians.
How are you addressing customers in Winnipeg with credits?
Thank you for your patience as we continue to adjust our network due to shifting demand. We are committed to providing access to affordable air travel and are hopeful of returning to Winnipeg in the future. We regret the situation this puts travellers in. The 24-month expiry of travel credits is intended to provide time and flexibility for travellers to make future bookings.
More information will be provided at a later date.