COVID-19 / Coronavirus
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Booking a flight
We know what you are about to ask and we have you covered.
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How do I use my Swoop credit received during the COVID-19 Pandemic?
How can I redeem my credit? To redeem your Swoop Credit, the booking must be made by the traveller whose name the Swoop credit is issued. Bookings can b...
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Do you fly out of Toronto Pearson?
Good news travels fast! We offer service at Toronto Pearson Airport Terminal 3. These new operations have a mix of domestic and int...
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What is peak season pricing?
During high traffic seasons bag and seat fees increase by $2. This happens from December 17- January 5 and July 1 - August 31.
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How do I book an infant in a paid seat?
To book an infant in a paid seat, or if a child turns 2 during the trip, please contact the call centre below for booking.
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If I am a Mexican resident, am I entitled to a tourism tax exemption?
Mexican tourist tax exemption If your itinerary includes travel between Canada and Mexico, and you are a Mexican citizen (holding a Mexican passport), o...
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Does Swoop offer charter flights?
Swoop currently has limited availability for charter flights, but requests can be sent through our group booking page: https://www.flyswoop.com/group-booki...