We're sorry your baggage had a rough trip! If any of your bags and/or contents were damaged, you must report the damages within seven days of your flight's arrival.  Please return to the airport with your damaged bag for assessment.  You can find more info here. 

If you've already made your claim and been advised to speak to an agent, please send us a message.

Agents are available 3 hours prior to departures until 30 minutes after. Please check daily flight statuses here for a good time to go.