Swoop app/tech help
We know what you are about to ask and we have you covered.
Where can I get the Swoop app?
You can find and download the Swoop app here.
My boarding pass won't show up on my phone. How do I get another?
Check in again via the check-in flow and you will be re-sent a boarding pass. If this still does not work, you can check in when you arrive at the airport f...
I am having issues selecting an outbound date using ModiFly, help!
When using ModiFly to change your flight dates, you must select your return date first, before changing your initial outbound flight.
I made a reservation but didn't receive a confirmation email. Help!
Check your junk mail or spam folder as sometimes messages can end up in there. Your work email may also have settings that filter Swoop's messages. Ple...
Can I use the Swoop app to check in?
Yes, use the app to check in for your flight so you can save time at the airport and access your boarding pass from your phone.
How do I connect to Wi-Fi when I am onboard?
Smartphones and tablets 1. Download the Swoop app prior to boarding. 2. Go to Settings and turn on airplane mode. 3. Enable WiFi on your device. Conne...
What devices can be used for the Swoop app?
The Swoop app supports: 1. Android 5 or newer 2. iPhone or iPad (iOS 10 or newer) 3. Laptops (Mac OS 10.6 or newer, Windows 7 or newer) can access Wi-Fi ...
How do I add my boarding pass to my Apple iphone wallet?
To add your boarding pass to your wallet, first download the latest version of the Swoop app. When you check in on the app, you will have the option to cl...