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Traveller Support

Still can't find what you're looking for?

Travellers with special needs

TTY for hearing impaired: 1-587-441-1009

Daily from 8:00a.m. - 4:30p.m. (MT)

Travellers with disabilities experiencing difficulties accessing FlySwoop.com:

Call: 1-587-441-1001 Daily from 8:00a.m. - 4:30p.m. (MT)
Email: disabilityassistance@flyswoop.com

The contact fee will be waived for travellers with disabilities.

Government and consumer protection

If you experienced a problem, please first contact Swoop to resolve it. If there is no resolution, you can file a complaint with the Canadian Transportation Agency (CTA). The CTA processes complaints and settles disputes between travellers and airlines. The CTA will try to resolve the matter quickly and informally through facilitation or mediation. If facilitation and mediation don't work, the complaint may then go through adjudication, a court-like process where a decision will be issued based on elements of proof submitted.

Canadian Transportation Agency

Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website: https://www.otc-cta.gc.ca/eng/fly-smart

U.S. Department of Transportation

Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer