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Traveller Support

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Travellers with special needs

TTY for hearing impaired: 1-587-441-1009

Monday to Friday: 6AM – 6PM (MST) Saturday, Sunday & Stat Holidays: 6AM – 4PM (MST)

Travellers with disabilities experiencing difficulties accessing FlySwoop.com:

Call: 1-587-441-1001 Monday to Friday: 6AM – 6PM (MST) Saturday, Sunday & Stat Holidays: 6AM – 4PM (MST) Email: disabilityassistance@flyswoop.com

The contact fee will be waived for travellers with disabilities.

Government and consumer protection

Canadian Transportation Agency

Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website: https://www.otc-cta.gc.ca/eng/fly-smart

U.S. Department of Transportation

Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer