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Traveller Support

Still can't find what you're looking for?

Travellers with special needs

TTY for hearing impaired: 1-587-441-1009

Daily from 8:00a.m. - 4:30p.m. (MT)

Travellers with disabilities experiencing difficulties accessing

Call: 1-587-441-1001 Daily from 8:00a.m. - 4:30p.m. (MT)

The contact fee will be waived for travellers with disabilities.

Government and consumer protection

Canadian Transportation Agency

Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website:

U.S. Department of Transportation

Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: