Swoop Getaways and partner bookings : Swoop

Swoop Getaways and partner bookings

We know what you are about to ask and we have you covered.

I booked with Sunwing, what is included?
Great choice! Sunwing bookings include one checked bag plus one standard seat per traveller. You can add additional baggage or upgrade your seat for an addi...
How can I cancel my Getaway booking?
No flight cancellations are permitted except within 24 hours of booking but more than 7 days from departure. The respective hotel cancellation policy will a...
How can I make a change to my Swoop Getaway?
For flights, visit Manage My Booking at flyswoop.com or the Swoop app. For hotels, please contact Expedia at 1-587-441-1001. Press 2 for Getaways, then pr...
Can I add a bag to my Sunwing booking?
One checked bag is included for every traveller that booked with Sunwing. Need to bring more? Access Swoop’s Manage My Booking (MMB) page and add additional...
How can I manage my Sunwing booking?
Sunwing travellers can access Swoop’s Manage My Booking (MMB) page to upgrade/change seats, add additional checked baggage or add a carry-on bag, or view fl...
I have an issue with my Sunwing booking and I need to contact someone.
If you need to speak to someone regarding your Sunwing Vacations booking, please contact Sunwing at 1-877-SUNWING (1-877-786-9464).
Can Sunwing travellers make flight changes and cancels?
No cancellations or changes are permitted on Sunwing bookings.
Can I change or upgrade my seat on a Sunwing booking?
You bet! Check out flyswoop.com under ‘Manage My Booking.’ You can upgrade or change your seats, add more baggage or a carry-on, and view your flight itiner...

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**Due to the COVID-19 outbreak we are experiencing high message volumes. We ask that you please only contact us if your flight is within the next 72 hours**

Our small but mighty team is happy to review your message. We won’t respond to questions if the information is available on our website so that we can get everyone on their way. We know it's a big site, so if you don't have time to look, ask Donna, our chatbot. She knows all things Swoop!

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We are currently experiencing high call volumes. We ask that you only contact us if your flight is within the next 72 hours.

To save you money, we suggest using Manage My Bookings for booking, cancellations or changes.

If you would like to speak to a Swoop agent there is a fee of $15 plus applicable taxes for new reservations or to change your existing reservation.

Swoop Contact Centre:
1-587-441-1001

Monday to Friday: 6AM – 6PM (MST)
Saturday, Sunday & Holidays: 6AM - 4PM (MST)

Travellers with special needs

TTY for hearing impaired: 1-587-441-1009

Monday to Friday: 6AM – 6PM (MST) Saturday, Sunday & Stat Holidays: 6AM – 4PM (MST)

Travellers with disabilities experiencing difficulties accessing FlySwoop.com:

Call: 1-587-441-1001^† Monday to Friday: 6AM – 6PM (MST) Saturday, Sunday & Stat Holidays: 6AM – 4PM (MST) Email: disabilityassistance@flyswoop.com

^†The contact fee will be waived for travellers with disabilities.

Government and consumer protection

Canadian Transportation Agency

Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website: https://www.otc-cta.gc.ca/eng/fly-smart

U.S. Department of Transportation

Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer

COVID-19 / Coronavirus

Booking a flight

Baggage

Flight changes and cancellations

Seat selection

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On board

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