COVID-19 / Coronavirus
Booking a flight
Baggage
Flight changes and cancellations
Seat selection
Check in
Swoop app/tech help
On board
Accessible services
Swoop Getaways and partner bookings
Swoop Getaways and partner bookings
We know what you are about to ask and we have you covered.
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I booked with Sunwing, what is included?
Great choice! Sunwing bookings include one checked bag plus one standard seat per traveller. You can add additional baggage or upgrade your seat for an addi...
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How can I cancel my Getaway booking?
Please check here for amended policies during the COVID-19 pandemic. No flight cancellations are permitted except within 24 hours of booking but more t...
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How can I make a change to my Swoop Getaway?
For flights, visit Manage My Booking at flyswoop.com or the Swoop app. For hotels, please contact Expedia at 1-587-441-1001. Press 2 for Getaways, then pr...
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Can I add a bag to my Sunwing booking?
One checked bag is included for every traveller that booked with Sunwing. Need to bring more? Access Swoop’s Manage My Booking (MMB) page and add additional...
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How can I manage my Sunwing booking?
Sunwing travellers can access Swoop’s Manage My Booking (MMB) page to upgrade/change seats, add additional checked baggage or add a carry-on bag, or view fl...
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I have an issue with my Sunwing booking and I need to contact someone.
If you need to speak to someone regarding your Sunwing Vacations booking, please contact Sunwing at 1-877-SUNWING (1-877-786-9464).
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Can Sunwing travellers make flight changes and cancels?
Please check here for amended policies during the COVID-19 pandemic. --- No cancellations or changes are permitted on Sunwing bookings.
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Can I change or upgrade my seat on a Sunwing booking?
You bet! Check out flyswoop.com under ‘Manage My Booking.’ You can upgrade or change your seats, add more baggage or a carry-on, and view your flight itiner...