Booking a flight
Flight changes and cancellations
Swoop Getaways and partner bookings
We know what you are about to ask and we have you covered.
When should I check in for my flight?
You can check in on our website 24 hours before departure until 1 hour before departure. If your flight leaves in less than 1 hour you need to check in...
How do I check in?
You may check in on our website or in-person at the airport. Please visit the check-in page for more information. You can check in on our website 24 ho...
How do I get my boarding pass?
Your boarding pass will be available when you check-in online or in-person. You can check-in within 24 hours and up to 1 hour before your flight with your r...
How do I get my itinerary?
Once you have completed your booking and payment has been processed, you will be emailed your itinerary to the email you included in your booking. We sugges...
I didn't receive my itinerary by email, what do I do?
Check your junk mail or spam folder as sometimes messages can end up in there. Your work email may also have settings that filter Swoop's messages. Ple...
What do I need for ID to board a flight?
For domestic flights all adults are required to have one current (non-expired) piece of Canadian government-issued photo ID, or two pieces of Canadian gover...
Can I check in on the website or app if I have checked bags?
Yes, you can check in on the website or app if you have checked bags. Make sure you arrive at the airport with plenty of time. For more information, click h...
How early should I arrive before my flight?
The more time the better. Relaxing near your boarding gate is much better than a mad dash through the airport or even worse, being denied check-in and missi...