COVID-19 / Coronavirus
We know what you are about to ask and we have you covered.
Are you providing refunds?
Swoop is providing refunds to the original form of payment for eligible travellers with flights that were cancelled by Swoop due to the COVID-19 pandemic. ...
Can I change or cancel my travel plans due to COVID-19?
How do I make booking changes? For help navigating changes and your eligibility, please visit here. What are my options? ModiFly For a limited...
Do I need a COVID-19 test before entering Canada?
Yes. As of January 7, 2021, Transport Canada requires all air travellers entering Canada from international destinations, five years of age and o...
Will Swoop cancel or change flights amid the outbreak?
Swoop remains committed to providing Canadians with affordable access to essential air travel with a reduced domestic network providing coast-to-coast conne...
Do I need to wear a mask when flying?
All travellers must have a removable face covering or non-medical mask to cover their mouth and nose for use through the airport and in-flight to prevent t...
How do I add ModiFly to my booking?
Looking to travel with peace of mind? Add Modifly for only $10 to your booking for a limited time for the flexibility to make a one-time change of date and/...
Are there domestic (province to province) restrictions in Canada?
Please refer to the Canadian government site here for all provincial restrictions. Please see here for continued updates from Swoop.
What is ArriveCAN and what should I know about entering Canada?
Flying to Canada during COVID-19? As of November 21, 2020, it is mandatory for all travellers flying to Canada to submit their COVID-related information d...