Check your junk mail or spam folder as sometimes messages can end up in there. Your work email may also have settings that filter Swoop's messages. Please check your email settings and ensure that Swoop is able to send messages to your inboxes.

Still can't find it? Head to 
My Bookings to enter in your reservation code and last name.  Click "find my booking" and you will be able to see all of your itinerary details.

You may also chat with our digital assistant, Donna; simply ask her to 'retrieve my booking'.