You can find and download the Swoop app here.
Still can't find what you're looking for?
The best way to connect
Meet Donna, our new chatbot. She’s still learning, but knows a lot about flying with Swoop. Available 24/7 with no waiting on hold, get the info you need following a brief conversation. She understands short sentences best and will help you out!
Our small but mighty team is happy to review your message. We won’t respond to questions if the information is available on our website so that we can get everyone on their way. We know it's a big site, so if you don't have time to look, ask Donna, our chatbot. She knows all things Swoop!Message us
To save you money, we suggest using Manage My Bookings for booking, cancellations or changes.
If you would like to speak to a Swoop agent there is a fee of $15 plus applicable taxes for new reservations or to change your existing reservation.
Swoop Contact Centre:
Monday to Friday: 6AM – 6PM (MST)
Saturday, Sunday & Holidays: 6AM - 4PM (MST)
TTY for hearing impaired: 1-587-441-1009
Monday to Friday: 6AM – 6PM (MST) Saturday, Sunday & Stat Holidays: 6AM – 4PM (MST)
Travellers with disabilities experiencing difficulties accessing FlySwoop.com:
†The contact fee will be waived for travellers with disabilities.
Canadian Transportation Agency
U.S. Department of Transportation
Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer