We are sorry you’re experiencing a flight disruption. We never intend to delay our travellers. To get you on your way, please check your email for a message from Swoop for options.

Depending on the scenario these may include:

  • The next available Swoop flight
  • Cancel for refund to the original form of payment
  • An available WestJet flight

The fastest way to do this is follow the instructions in your email, but if you didn’t get one or need extra help, chat with us on social media. Please note - agents can only help with options provided in the email.