Good question! If you still plan to catch your return flight, you must respond to the notification email you received the morning following the flight you missed. If we do not hear from you within 24 hours of the notification email, your return flight will be automatically cancelled.
See our Travel Terms and Conditions for more information.
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Swoop Contact Centre:
1-587-441-1001
Hours of operation
Daily from 8:00a.m. - 4:30p.m. (MT)
TTY for hearing impaired: 1-587-441-1009
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Email: disabilityassistance@flyswoop.com
†The contact fee will be waived for travellers with disabilities.
Canadian Transportation Agency
Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website: https://www.otc-cta.gc.ca/eng/fly-smart
U.S. Department of Transportation
Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer
