Good question! If you still plan to catch your return flight, you must respond to the notification email you received the morning following the flight you missed. If we do not hear from you within 24 hours of the notification email, your return flight will be automatically cancelled.
See our Travel Terms and Conditions for more information.
Did you find it helpful? Yes No
Send feedbackStill can't find what you're looking for?
The best way to connect
Meet Donna, our new chatbot. She’s still learning, but knows a lot about flying with Swoop. Available 24/7 with no waiting on hold, get the info you need following a brief conversation. She understands short sentences best and will help you out!
Our small but mighty team is happy to review your message. We won’t respond to questions if the information is available on our website so that we can get everyone on their way. We know it's a big site, so if you don't have time to look, ask Donna, our chatbot. She knows all things Swoop!
Message usTo save you money, we suggest using Manage My Bookings for booking, cancellations or changes.
If you would like to speak to a Swoop agent there is a fee of $15 plus applicable taxes for new reservations or to change your existing reservation.
Swoop Contact Centre:
1-587-441-1001
Monday to Friday: 6AM – 6PM (MST)
Saturday, Sunday & Holidays: 6AM - 4PM (MST)
TTY for hearing impaired: 1-587-441-1009
Monday to Friday: 6AM – 6PM (MST) Saturday, Sunday & Stat Holidays: 6AM – 4PM (MST)
Travellers with disabilities experiencing difficulties accessing FlySwoop.com:
Call: 1-587-441-1001† Monday to Friday: 6AM – 6PM (MST) Saturday, Sunday & Stat Holidays: 6AM – 4PM (MST) Email: disabilityassistance@flyswoop.com
†The contact fee will be waived for travellers with disabilities.
Canadian Transportation Agency
Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website: https://www.otc-cta.gc.ca/eng/fly-smart
U.S. Department of Transportation
Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer
