Good question! Your return flight will not be automatically canceled, so you are welcome to take the flight without needing to notify us.
See our Travel Terms and Conditions for more information.
Good question! Your return flight will not be automatically canceled, so you are welcome to take the flight without needing to notify us.
See our Travel Terms and Conditions for more information.
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If you would like to speak to a Swoop agent on the phone there is a fee of $15 plus applicable taxes for new reservations or to change your existing reservation.
Swoop Contact Centre:
1-587-441-1001
Hours of operation
Daily from 8:00a.m. - 4:30p.m. (MT)
TTY for hearing impaired: 1-587-441-1009
Daily from 8:00a.m. - 4:30p.m. (MT)
Travellers with disabilities experiencing difficulties accessing FlySwoop.com:
Call: 1-587-441-1001† Daily from 8:00a.m. - 4:30p.m. (MT)
Email: disabilityassistance@flyswoop.com
†The contact fee will be waived for travellers with disabilities.
If you experienced a problem, please first contact Swoop to resolve it. If there is no resolution, you can file a complaint with the Canadian Transportation Agency (CTA). The CTA processes complaints and settles disputes between travellers and airlines. The CTA will try to resolve the matter quickly and informally through facilitation or mediation. If facilitation and mediation don't work, the complaint may then go through adjudication, a court-like process where a decision will be issued based on elements of proof submitted.
Canadian Transportation Agency
Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website: https://www.otc-cta.gc.ca/eng/fly-smart
U.S. Department of Transportation
Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer