To make changes to the flight portion of your trip, go to flyswoop.com/manage-my-bookings and log in using your 6 digit flight reservation code and the last name of the lead traveller. Change fees may apply.
To make changes to the hotel portion of your trip, click here and enter your Expedia itinerary and email. Your itinerary is 14 digits (different from your Swoop reservation number) and is located on the confirmation email you received from Expedia.
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Meet Donna, our chatbot. She’s always learning and knows a lot about flying with Swoop. Available 24/7 with no waiting on hold, get the info you need following a brief conversation. She understands short sentences best and will help you out, but if she can't, she will send you to her human colleagues.
Our small but mighty team is happy to review your message. We won’t respond to questions if the information is available on our website so that we can get everyone on their way. We know it's a big site, so if you don't have time to look, ask Donna, our chatbot. She knows all things Swoop!
Message usTo save you money, we suggest using Manage My Bookings for booking, cancellations or changes. For everything else, send us a message on social media; the fastest way to connect 24/7.
If you would like to speak to a Swoop agent on the phone there is a fee of $15 plus applicable taxes for new reservations or to change your existing reservation.
Swoop Contact Centre:
1-587-441-1001
Hours of operation
Daily from 8:00a.m. - 4:30p.m. (MT)
TTY for hearing impaired: 1-587-441-1009
Daily from 8:00a.m. - 4:30p.m. (MT)
Travellers with disabilities experiencing difficulties accessing FlySwoop.com:
Call: 1-587-441-1001† Daily from 8:00a.m. - 4:30p.m. (MT)
Email: disabilityassistance@flyswoop.com
†The contact fee will be waived for travellers with disabilities.
Canadian Transportation Agency
Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website: https://www.otc-cta.gc.ca/eng/fly-smart
U.S. Department of Transportation
Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer
