Get in touch

The best way to connect, 24/7

Meet Donna, our chatbot. She’s always learning and knows a lot about flying with Swoop. Available 24/7 with no waiting on hold, get the info you need following a brief conversation. She understands short sentences best and will help you out, but if she can't, she will send you to her human colleagues.

Our small but mighty team is happy to review your message. We won’t respond to questions if the information is available on our website so that we can get everyone on their way. We know it's a big site, so if you don't have time to look, ask Donna, our chatbot. She knows all things Swoop!

To save you money, we suggest using Manage My Bookings for booking, cancellations or changes. For everything else, send us a message on social media; the fastest way to connect 24/7.

If you would like to speak to a Swoop agent on the phone there is a fee of $15 plus applicable taxes for new reservations or to change your existing reservation.

Swoop Contact Centre:
1-587-441-1001

Hours of operation
Daily from 8:00a.m. - 4:30p.m. (MT)