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Need Help Swoop Getaways and partner bookings How can I change or upgrade my seat on a Getaway booking?

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How can I change or upgrade my seat on a Getaway booking?

You can access your reservation online anytime in Manage My Booking. ️

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    Some examples of when to chat with us:

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    To save you money, we suggest using Manage My Bookings for booking, cancellations or changes. For everything else, send us a message on social media; the fastest way to connect 24/7.

    If you would like to speak to a Swoop agent on the phone there is a fee of $15 plus applicable taxes for new reservations or to change your existing reservation.

    If you are experiencing a flight cancellation or delay, please follow the steps in your email before calling.

    Swoop Contact Centre:
    1-587-441-1001

    Hours of operation
    Daily from 8:00a.m. - 4:30p.m. (MT)

    Some examples of when to call us:

    • You have more than one form of payment to use
    • You have mobility requirements or a service animal
    • You need to add a lap-held or seated infant to a reservation
    • You need to cancel one traveller or part of a trip within 24 hours of booking more than seven days from departure
    • You need a letter for insurance purposes

    Travellers with special needs

    TTY for hearing impaired: 1-587-441-1009

    Daily from 8:00a.m. - 4:30p.m. (MT)

    Travellers with disabilities experiencing difficulties accessing FlySwoop.com:

    Call: 1-587-441-1001† Daily from 8:00a.m. - 4:30p.m. (MT)
    Email: disabilityassistance@flyswoop.com

    †The contact fee will be waived for travellers with disabilities.

    Government and consumer protection

    If you experienced a problem, please first contact Swoop to resolve it. If there is no resolution, you can file a complaint with the Canadian Transportation Agency (CTA). The CTA processes complaints and settles disputes between travellers and airlines. The CTA will try to resolve the matter quickly and informally through facilitation or mediation. If facilitation and mediation don't work, the complaint may then go through adjudication, a court-like process where a decision will be issued based on elements of proof submitted.

    Canadian Transportation Agency

    Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website: https://www.otc-cta.gc.ca/eng/fly-smart

    U.S. Department of Transportation

    Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer

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