Firstly, we apologize that you experienced a disruption in your travel plans. We review each case carefully and are committed to addressing your concern. 

If you experienced a delay in your travel it may have been due to an uncontrollable setback such as weather, unscheduled maintenance, or other specific safety measures. A controllable delay involves things like scheduled maintenance, in which case compensation will be available.   

For more information on your rights as a passenger or to submit a claim, you may visit our page here.