Please know that we never wish to delay any of our travellers and we realize that travel interruptions have a great impact on our guests. If you experienced a delay in your travel it may have been due to an uncontrollable setback such as weather, unscheduled maintenance, or other specific safety measures. A controllable delay involves things like scheduled maintenance, in which case compensation will be available. Please note that claims may take up to 30 days to process.  

For more information on your rights as a passenger or to submit a claim, you may visit our page here