Swoop's Cancellation Policy
No cancellations are permitted except within 24 hours of making the booking, as long as it is more than seven days from departure. Additionally, tickets are non-transferable and non-refundable. This helps us follow our ultra-low cost business model.
Bookings cancelled within 24 hours are refunded to the original form of payment.
There are no fees for not showing up to your flight.
If you have added ModiFly at the time of your booking you can change the time or date of your flight once. Otherwise, flight changes are subject to a change fee. ModiFly is only $15 for a limited time and details are available here.
For changes being made 3 days (72 hours) or more from departure, and less than seven days from departure, changes incur a fee of $150 per passenger per segment plus applicable taxes. For changes being made seven days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment.
No changes are permitted less than three days (72 hours) prior to departure. Change fees are non-refundable.