Swoop's Cancellation Policy

No cancellations are permitted except within 24 hours of making the booking, as long as it is more than 7 days from departure. Additionally, tickets are non-transferable and non-refundable. This helps us follow our ultra-low cost business model.

Bookings cancelled within 24 hours are refunded to the original form of payment. 


ModiFly

If you have added ModiFly at the time of your booking you can change the time or date of your flight once. Otherwise, flight changes are subject to a change fee. ModiFly is only $10 for a limited time and details are available here.  

Change Fees

For changes being made 3 days (72 hours) or more from departure, and less than 7 days from departure, changes incur a fee of $150 per passenger per segment. For changes being made 7 days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. 

No changes are permitted less than three days (72 hours) prior to departure.