Delayed baggage must be reported to Swoop within 21 days of your flight’s arrival. A Swoop representative will create a delayed baggage report for you that will include your contact information and a description of your baggage and its contents to assist in the search.

Once the report has been completed, a Swoop representative will advise you of the next steps and work with you to locate your baggage. If your baggage is not recovered in five days, our Central Baggage team will take over the search.

If you discover items are missing from your baggage, this must be reported to a Swoop representative immediately. A report must be created within 21 days of your flight’s arrival.