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Meet Donna, our new chatbot. She’s still learning, but knows a lot about flying with Swoop. Available 24/7 with no waiting on hold, get the info you need following a brief conversation. She understands short sentences best and will help you out, but if she can't, she will send you to her human colleagues.
Our small but mighty team is happy to review your message. We won’t respond to questions if the information is available on our website so that we can get everyone on their way. We know it's a big site, so if you don't have time to look, ask Donna, our chatbot. She knows all things Swoop!Message us
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Travellers with disabilities experiencing difficulties accessing FlySwoop.com:
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Canadian Transportation Agency
U.S. Department of Transportation
Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer