I booked with WestJet Vacations, what is included?

Great choice! WestJet Vacations bookings include one carry-on bag. You can add additional baggage or select/upgrade your seat for an additional cost via Swoop’s Manage My Booking (MMB) page at flyswoop.com.

How can I cancel my WestJet Vacations booking?

If you need to cancel your WestJet Vacations booking, please inquire with WestJet Vacations at https://www.westjet.com/en-ca/contact/phone

How can I make a change to my WestJet Vacation booking?

If you need to change your WestJet Vacations booking, please inquire with WestJet Vacations at https://www.westjet.com/en-ca/contact/phone

Are my Swoop Ancillaries (seat/checked bag) reimbursable if I change/cancel my WestJet Vacations booking?

Yes, your Swoop Ancillaries will be reimbursed to original form of payment if you change or cancel your WestJet Vacations booking more than 3 hours before departure time. If you change your flight, you can log in to Manage My Booking (MMB) at flyswoop.com to purchase your checked baggage or select/upgrade your seat for your new flight.

My WestJet Vacation booking contains a flight that has been changed or cancelled by Swoop.  What should I do?

Please follow the steps outlined in the Swoop email you received about your changed or cancelled flight.  If you have additional questions on how this many affect your WestJet Vacations booking, please inquire with WestJet Vacations at https://www.westjet.com/en-ca/contact/phone

Can I add a bag to my WestJet Vacations booking?

One carry-on bag is included for every traveller that booked with WestJet Vacations. Need to check a bag? Access Swoop’s Manage My Booking (MMB) page to add additional checked baggage.

How can I manage my Swoop flight within my WestJet Vacations booking?

WestJet Vacations travellers can access Swoop’s Manage My Booking (MMB) page to add/upgrade/change seats, add checked baggage or view flight itineraries.   For any additional information, please inquire with WestJet Vacations at https://www.westjet.com/en-ca/contact/phone

Who should I call if I have an issue with my WestJet Vacations booking?

If you need to speak to someone regarding your WestJet Vacations booking, please inquire with WestJet Vacations at https://www.westjet.com/en-ca/contact/phone

Can WestJet Vacations travellers make flight changes and cancels?

For all details regarding changes/cancels, please refer to https://www.westjet.com/en-ca/legal/travel-terms-conditions/westjet-vacations.

Can I change or upgrade my seat on a WestJet Vacations booking?

You bet!  You can access Swoop’s Manage My Booking (MMB) page to add/upgrade/change seats, add checked baggage or view flight itineraries.  

Can I check in online if I have a third party booking?

Yes! Once ticketing has been fulfilled, use your Swoop reservation code from your booking confirmation email to log in to flyswoop.com under Manage My Booking (MMB) 24 hours before check-in.

I need to change or cancel my WestJet Vacations booking. Can I cancel both my hotel and flight at the same time?

Please inquire with WestJet Vacations at https://www.westjet.com/en-ca/contact/phone