Does Swoop provide access to travel insurance?

You bet! Swoop partners with Chubb Life Insurance Company of Canada to offer travellers optional coverage, so you can have a worry-free vacation. 

How do I purchase travel insurance?

Travel insurance is available to purchase through Chubb either at time of initial booking or through Manage my bookings. Heads up; insurance can only be purchased by credit card at this time.

What if my plans and/or dates change?

Changes to your travel plans after purchasing insurance through Chubb? Please contact Chubb at 1-866-573-5375 with your revised travel information to ensure you are covered. Please note Chubb cannot help with Swoop booking changes, you must contact Swoop or self-serve online.

Can I get a refund for travel insurance?

You may cancel your policy for a full refund from Chubb within 10 days of purchase provided it is prior to your scheduled flight and a claim has not yet incurred. After this 10-day period, the policy is non-refundable. Chubb does not provide refunds for insurance premiums in case of flight delays or cancellations.

Who can I speak to if I have a travel insurance policy-related question?

Have a specific travel insurance coverage question? Contact:

Chubb Life Insurance Company of Canada

Telephone: 1-866-573-5375


Hours: Mon – Fri 9am – 5pm EST

Please note, this insurance product cannot be used towards booking changes. Booking changes can be self-served here. You may also consider exploring ModiFly in addition to travel insurance prior to making a booking. 

If you want to discuss topics related to your trip and flight change options, please speak with a Swoop representative on social media.

Check out what is covered under your Chubb insurance policy here.