Booking a flight
Flight changes and cancellations
Swoop Getaways and partner bookings
We know what you are about to ask and we have you covered.
How do I select a seat?
You can purchase through initial booking, manage my booking, or online check in. If you do not select a seat, one will be randomly assigned at no cost aft...
How do I select a seat with extra leg room?
An extra legroom seat can be purchased when you initially book or added through Manage My Booking (MMB). You can even upgrade on board!
Where can I see the layout seat map of the aircraft?
This can be viewed when booking your flight or making changes in Manage My Booking (MMB). More details about our seats are available here.
Are seat fees refundable?
Cancellations within 24 hours of booking for travel more than 7 days away will allow for seat fees to be refunded. Otherwise, all seat purchases are non-re...
Can I change or add seats to my existing reservation?
Absolutely. You can change, upgrade or purchase new seats through our Manage My Booking (MMB) page, or online check-in. If you are upgrading your current se...
If I don't select a seat during booking, when will I be assigned a seat?
If you don’t select a seat, seats will be randomly assigned free of charge at check in.
I have a special need, will I be seated in a designated area?
If you have submitted a special need request, then we will do everything we can to accommodate your seating requirements. Please click the following link fo...
Why are there different prices for different seats?
Swoop provides a customizable experience. Not all seats are equal, and not all travellers like to travel the same. Is a seat with extra legroom in your futu...