We know what you are about to ask and we have you covered.
Does everyone need to have a copy of their own boarding pass?
Yes, everyone needs a copy of their boarding pass prior to flying. You can print these separately or have them saved on the same mobile device.
My boarding pass won't show up on my phone. How can I get another?
You can check in when you arrive at the airport for free. If you are planning to check in at the airport, give yourself plenty of time. We suggest you arri...
My reservation code is not working on the website.
Sometimes letters and numbers such as one for the letter 'I', or zero for the letter 'O' can be mistaken for each other. Try changing these ...
How can I get a receipt for the additional add on purchases I made during booking?
You can access your itinerary and receipts at any time by using the 'Manage My Bookings' tab on flyswoop.com The receipt will include the total cost...
Can I gate check a stroller?
Yes, you are welcome to gate check a stroller. You are permitted to take it to the gate and check it prior to flight departure. It will arrive in the baggag...
I did not receive my itinerary - help!
Check your junk mail or spam folder as sometimes messages can end up in there. Your work email may also have settings that filter Swoop's messages. Plea...
What terminals do you fly out of?
This chart is for informational purposes only. Please confirm upon your arrival at the airport. Terminals Canada City Code Terminal Comox YQQ ...
What is TSA Pre✓™?
You can now use TSA Pre✓™ on Swoop flights. TSA PreCheck is a U.S. Department of Homeland Security (DHS) Transportation Security Administration (TSA) risk-b...