Do you have upcoming travel scheduled?
If you purchased ModiFly at time of booking, you may be eligible for a one-time change of time or date. Learn More
If you are within 24 hours of making a booking and more than seven days from departure you can cancel at no cost.
Under our standard change policy, changes being made 3 days (72 hours) or more from departure, and less than 7 days from departure, incur a fee of $150 per passenger per segment. For changes being made 7 days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. No changes are permitted less than three days (72 hours) prior to departure and change fees are non-refundable.
Did you receive an email from Swoop about a schedule change of three hours or more to your flight?
Follow the instructions in the email that was sent to the address on the booking.
Do you have an existing flight credit?
Check out all our FAQs here.