Swoop app/tech help

We know what you are about to ask and we have you covered.

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The best way to connect

Meet Donna, our new chatbot. She’s still learning, but knows a lot about flying with Swoop. Available 24/7 with no waiting on hold, get the info you need following a brief conversation. She understands short sentences best and will help you out, but if she can't, she will send you to her human colleagues.

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Our small but mighty team is happy to review your message. We won’t respond to questions if the information is available on our website so that we can get everyone on their way. We know it's a big site, so if you don't have time to look, ask Donna, our chatbot. She knows all things Swoop!

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Call us

To save you money, we suggest using Manage My Bookings for booking, cancellations or changes.

If you would like to speak to a Swoop agent there is a fee of $15 plus applicable taxes for new reservations or to change your existing reservation.

Swoop Contact Centre:

Monday to Friday: 6AM – 6PM (MST)
Saturday, Sunday & Holidays: 6AM - 4PM (MST)

Travellers with special needs

TTY for hearing impaired: 1-587-441-1009

Monday to Friday: 6AM – 6PM (MST) Saturday, Sunday & Stat Holidays: 6AM – 4PM (MST)

Travellers with disabilities experiencing difficulties accessing FlySwoop.com:

Call: 1-587-441-1001 Monday to Friday: 6AM – 6PM (MST) Saturday, Sunday & Stat Holidays: 6AM – 4PM (MST) Email: disabilityassistance@flyswoop.com

The contact fee will be waived for travellers with disabilities.

Government and consumer protection

Canadian Transportation Agency

Ottawa, Ontario K1A 0N9 Toll free: 1-888-222-2592 Website: https://www.otc-cta.gc.ca/eng/fly-smart

U.S. Department of Transportation

Aviation Consumer Protection Division, C-75 1200 New Jersey Ave, SE Washington, DC 20590 Website: https://www.transportation.gov/airconsumer