COVID-19
Booking a flight
Baggage
Flight changes and cancellations
Seat selection
Check in
Tech help
On board
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Swoop Getaways and partner bookings
Travel insurance
Tech help
We know what you are about to ask and we have you covered.
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Does Swoop have an app?
We retired our mobile app. To avoid upcoming turbulence, please use FlySwoop.com. You can do everything the app does through our website.
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My boarding pass won't show up on my phone. How do I get another?
You can check in when you arrive at the airport for free. If you are planning to check in at the airport, give yourself plenty of time. We suggest you arri...
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I am having issues selecting an outbound date using ModiFly, help!
When using ModiFly to change your flight dates, you must select your return date first, before changing your initial outbound flight.
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I made a reservation but didn't receive a confirmation email. Help!
Check your junk mail or spam folder as sometimes messages can end up in there. Your work email may also have settings that filter Swoop's messages. Plea...
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How do I connect to Wi-Fi when I am onboard?
How to connect to Wi-Fi onboard: 1. Enable WiFi on your device and connect to the Swoop Stream hotspot. 2. Open your preferred browser and navigate to Swo...
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What devices can be used for the Swoop app?
We have retired our mobile app. To avoid upcoming turbulence, please use FlySwoop.com. You can do everything the app does through our website.
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How and when do I contact you?
Sometimes you just need a little bit of extra help. Please review your options below: Chat with an agent on social media The best way to connect, 24/7 ...