COVID-19
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Booking a flight
We know what you are about to ask and we have you covered.
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My flight price has decreased since I booked, can I get a refund/reimbursement?
Swoop fares are based on availability. Occasionally fares will drop due to marketing directives or temporary promotions . As noted in Swoop's terms and ...
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Why am I seeing changing prices while booking?
Flights going different directions are different prices, depending on the location. This means you may see a different fare on your departing and returning ...
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How can I book a large group?
If you are looking to book a group of 7 or more people for a destination wedding, sports event, family reunion, or any other large group event, contact our ...
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Can I get my credit expiration date extended?
Due to the current situation around COVID-19, there are some changes to the validity period of Swoop Credits. For customers who elected to cancel their tran...
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I have a middle name on my ID but not on my booking, do I need to add it?
Middle names are not a requirement for travel, and therefore it does not need to be added to your reservation. For a flight departing or landing in the U.S....
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Why does my middle name not appear on my itinerary?
No worries! Middle names appear on our internal system but do not appear on traveller itineraries.
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I can't seem to use my credit when I try to book online, why is that?
If the credit you are trying to use is a reservation credit (six digits of numbers/letters), then first contact us on social media to have the credit applie...
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What are the surcharges on my invoice for?
In order to maintain our ability to provide unbundled, ultra-low fares, Swoop has introduced an Air Passenger Protection Regulation (APPR) surcharge of $2.9...