Booking a flight
We know what you are about to ask and we have you covered.
My flight price has decreased since I booked, can I get a refund/reimbursement?
Swoop fares are based on availability. Occasionally fares will drop due to marketing directives or temporary promotions . As noted in Swoop's terms and...
Why am I seeing changing prices while booking?
Flights going different directions are different prices, depending on the location. This means you may see a different fare on your departing and returning ...
How can I book a large group?
If you are looking to book a group of 7 or more people for a destination wedding, sports event, family reunion, or any other large group event, contact our ...
Can I get my credit expiration date extended?
Due to the current situation around COVID-19, there are some changes to the validity period of Swoop Credits. For customers who elected to cancel their tran...
I have a middle name on my ID but not on my booking, do I need to add it?
Middle names are not a requirement for travel, and therefore it does not need to be added to your reservation. For a flight departing or landing in the U.S....
Why does my middle name not appear on my itinerary?
No worries! Middle names appear on our internal system but do not appear on traveller itineraries.
I can't seem to use my credit when I try to book online, why is that?
If the credit you are trying to use is a reservation credit (six digits of numbers/letters), then first call the contact centre to have the credit applied. ...
What are the surcharges on my invoice for?
In order to maintain our ability to provide unbundled, ultra-low fares, Swoop has introduced an Air Passenger Protection Regulation (APPR) surcharge of $2.9...