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On board
We know what you are about to ask and we have you covered.
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How much does on board Wi-Fi cost?
Stay connected with on board Wi-Fi! The following internet packages are available on Swoopstream: Inflight Chat for $5.99 CAD 3-hour package for $15.9...
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What forms of payment are accepted on board?
All major credit cards are accepted on board including Visa, Mastercard, American Express. Cash, debit, and pre-paid cards are not accepted on board. Fo...
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How do I connect to Wi-Fi when I am on board?
How to connect to Wi-Fi onboard: 1. Enable WiFi on your device and connect to the Swoop Stream hotspot. 2. Open your preferred browser and navigate to Swo...
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Can I stream movies and videos on apps like Netflix when connected to on board Wi-Fi?
No, there is limited bandwidth available to the aircraft while at cruising altitude, so streaming applications are blocked. We recommend downloading all you...
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Why does my receipt show that I was charged twice for something?
Our add-ons (seats, bags, etc.) are charged per flight leg. Therefore, if you see double charges for seat or bags, this is because it is applied to both the...
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Do you offer food and drinks on board?
You bet we do! We have a variety of snacks, sweets and drinks (alcoholic and non-alcoholic) available for purchase onboard. Check out our menu here. We ...
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Do you have gluten free options?
Yes, we have lots of gluten-free options available for purchase onboard. The gluten-free options are clearly marked on the menu or you can ask a flight att...
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Can Wi-Fi be turned on when in airplane mode?
Yes, simply turn on airplane mode and turn the Wi-Fi on. After you turn on airplane mode, you may notice that Wi-Fi automatically turns off. You can turn ...