We know what you are about to ask and we have you covered.
How much does on board Wi-Fi cost?
Wi-Fi prices range from $10-$33 depending on the length of service time. Please see our on board package for more info.
What forms of payment are accepted on board?
All major credit cards are accepted on board including Visa, Mastercard, American Express, Diners Club, Discover. Cash and debit are not accepted on board.
How do I connect to Wi-Fi when I am on board?
For smartphones and tablets: 1. Download the Swoop app prior to boarding 2. Go to Settings and turn on airplane mode. 3. Enable WiFi on your device. C...
Can I stream movies and videos on apps like Netflix when connected to on board Wi-Fi?
No, there is limited bandwidth available to the aircraft while at cruising altitude, so streaming applications are blocked.
Why does my receipt show that I was charged twice for something?
Our add-ons (seats, bags, etc.) are charged per flight leg. Therefore, if you see double charges for seat or bags, this is because it is applied to both the...
Do you offer food and drinks on board?
You bet we do! We have a variety of snacks, sweets and drinks (alcoholic and non-alcoholic) available for purchase onboard. Check out our menu here. We acc...
Do you have gluten free options?
Yes, we have lots of gluten-free options available for purchase onboard. The gluten-free options are clearly marked on the menu or you can ask a flight att...
Can Wi-Fi be turned on when in airplane mode?
Yes, simply turn on airplane mode and turn the Wi-Fi on. After you turn on airplane mode, you may notice that Wi-Fi automatically turns off. You can turn ...