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On board
We know what you are about to ask and we have you covered.
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Can I use voice over internet protocol (VoIP) applications such as Skype, FaceTime or WhatsApp while connect to onboard Wi-Fi?
No, there is limited bandwidth available to the aircraft while at cruising altitude, so VoIP applications are blocked.
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Does Swoop have an app?
We have retired our mobile app. To avoid upcoming turbulence, please use FlySwoop.com. You can do everything the app does through our website.
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Can I bring marijuana on my flight?
For domestic travel we recommend that you travel with your prescription, pack the marijuana in an air-tight container and allow an additional 30 minutes for...
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How can I get a receipt for a purchase made on board?
You can access your itinerary and receipts at any time by using the 'Manage My Bookings' tab on flyswoop.com The receipt will include the total cost...
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The Wi-Fi was having issues on my flight or wasn't working, how can I get a refund?
We are sorry to hear that our Wi-Fi was having issues on your flight. Our Wi-Fi is managed by a third party company, Panasonic. As such, you will need to em...
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Can I bring my pet on board?
Sorry furry friends, we don’t allow pets of any kind on our flights in either the cabin or the cargo hold. Swoop allows fully trained and certified service...
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I have an allergy, how do I notify someone?
Swoop does not serve peanut products onboard, but our purchased snacks may contain traces of nuts. We also allow service dogs and packed snacks. This means ...
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I was denied boarding, can I get a refund for my flight?
As safety is our top priority, there are specific reasons travellers are denied boarding. Rest assure this decision is never made lightly by our agents. Com...