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Accessible services
We know what you are about to ask and we have you covered.
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Are wheelchairs available at the airport?
Yes, Swoop offers three different wheelchair services to get you to and from check-in to the aircraft: Wheelchair; can walk up steps. The primary purpos...
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Am I allowed to bring oxygen on the aircraft?
Yes, a portable oxygen concentrator can be brought on the plane, but we require 48 hours notice. More information is available here, under the heading "...
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Can I bring a service or emotional support dog on board?
Swoop allows fully trained and certified service dogs on board at no charge when on duty. We require proper documentation more than two days befo...
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At what age can a child travel alone?
A child must be at least 12 years old to travel alone. Swoop does not accept unaccompanied minors for travel. Visit here for more info.
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What medical equipment can I bring on board? Are the bag fees waived?
We allow the following items but are not limited to: BPAP, CPAP, Dialysis machines, Nebulizers, POCs, Crutches, canes, walkers, and other mobility aids. You...
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Do you offer assistance services?
Need an extra hand? Travellers who require special assistance are encouraged to arrive at the airport at least three (3) hours prior to their flight’s depar...
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Where can I submit feedback about accessibility?
We’re dedicated to providing an excellent traveller experience to everyone that chooses to travel with us. As such, we want to ensure our promises and the...