Flight changes and cancellations
We know what you are about to ask and we have you covered.
Is there a fee for changing my reservation?
If you have added ModiFly at the time of your booking you can change the time or date of your flight once. Otherwise, flight changes are subject to a chan...
How do I make changes for only one person on the reservation?
First please review our change policies. Discuss your options by contacting us on social media. Please keep in mind change fees will apply. If you are wit...
Can I change only the time of my flight?
Yes, if you are more than three days from departure. Change fees will apply. For changes being made three days (72 hours) or more from departure, ...
Can I change only one part of my trip?
If you added ModiFly at the time of your booking, it can be used to make changes. Otherwise, standard change fees apply: Under our standard change policy, ...
What is your cancellation policy?
Swoop's Cancellation Policy No cancellations are permitted except within 24 hours of making the booking, as long as it is more than seven days from dep...
I received an email saying my flight has been cancelled, what do I do?
We are sorry you’re experiencing a flight disruption. We never intend to delay our travellers. To get you on your way, please check your email for a messa...
Why can't I select an outbound date using ModiFly?
When using ModiFly to change your flight dates, you must select your return date first, before changing your initial outbound flight.
I didn't purchase ModiFly but now I want to make a change, how can I do this?
ModiFly can only be added at time of booking. If you did not add ModiFly, flight changes are subject to standard change fees plus any difference in fare...