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Baggage
We know what you are about to ask and we have you covered.
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What are the size allowances for checked, carry-on, and personal bags?
Personal Item Must fit under seat in front of you Max size: 41cmx15cmx33cm (16”x6”x13”) Examples can include purses, laptop bags, briefcases, small backp...
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Do I need to add a personal item to my reservation?
No, each traveller is permitted one free personal item. For more information regarding personal items, please click here.
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How many bags can veterans and military personnel bring?
Swoop allows active Canadian military personnel and veterans two pieces of checked baggage and one carry-on bag free of charge. You must provide valid milit...
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Why can't I see the option to add bags anymore?
This is most likely because the first leg of your round-trip flight has flown. If this is the case you will need to wait until check-in opens 24 hours befor...
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What child/infant equipment can I bring on board?
Overview Each child can have one child restraint system (car seats, booster seats) checked free of charge. You can check-in or gate check a stroller for y...
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What medical equipment can I bring on board? Are there associated fees?
We allow the following items but are not limited to: BPAP, CPAP, Dialysis machines, Nebulizers, POCs, Crutches, canes, walkers, and other mobility aids at n...
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Can I transport cremated human or animal remains?
Cremated remains can be transported in a traveller’s carry-on or checked baggage. The remains must be sealed in a container suitable for X-ray screening. If...
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My bag was damaged, what do I do?
We're sorry your baggage had a rough trip! If any of your bags and/or contents were damaged, you must report the damages within seven days of your fligh...