We know what you are about to ask and we have you covered.
Can I fly with musical instruments?
How can I travel with my musical instrument? Bring your instrument onboard with you for faster travel. Musical instruments that meet the combined dimensio...
What is the difference between a personal item and a carry-on?
A personal item is one small bag that all travellers can bring on for free. Think small backpack, purse, laptop bag or briefcase. Your personal item must fi...
I left an item on the plane, what should I do?
Lost and not found? Please send us a message with a description of the item, flight and date, reservation code and your contact information and we will take...
How do I transport my wedding dress or suit?
Congrats on the big day! You are able to transport your wedding dress on board as part of your purchased carry-on bag. Applicable baggage fees apply. We wil...
What do I do if my bag has been delayed or did not reach my destination?
Delayed baggage must be reported to Swoop within 21 days of your flight’s arrival. A Swoop representative, at the airport, will create a delayed baggage rep...
Can I purchase an oversize checked bag online?
Oversized baggage must be purchased at the airport so an agent can determine the extra weight.
Can I switch my checked bag to a carry on bag or vice versa?
Add what you need - save on what you don't! Extras (such as baggage) are non-refundable, and what you add is your choice. We are not able to change or r...
How early can I check my baggage?
Looking to check your bags a little early? Counters open 3 hours before flights and one of our Swoopsters would be happy to help.