How can I travel with my musical instrument?  Bring your instrument onboard with you for faster travel. Musical instruments that meet the combined dimensio...

A personal item is one small bag that all travellers can bring on for free. Think small backpack, purse, laptop bag or briefcase. Your personal item must fi...

Lost and not found? Please send us a message with a description of the item, flight and date, reservation code and your contact information and we will take...

Congrats on the big day! You are able to transport your wedding dress on board as part of your purchased carry-on bag. Applicable baggage fees apply. We wil...

Delayed baggage must be reported to Swoop within 21 days of your flight’s arrival. A Swoop representative, at the airport, will create a delayed baggage rep...

Oversized baggage must be purchased at the airport so an agent can determine the extra weight. 

Add what you need - save on what you don't! Extras (such as baggage) are non-refundable, and what you add is your choice. We are not able to change or r...

Looking to check your bags a little early? Counters open 3 hours before flights and one of our Swoopsters would be happy to help.