Booking a flight
We know what you are about to ask and we have you covered.
How do I use my Swoop credit received during the COVID-19 Pandemic?
How can I redeem my credit? To redeem your Swoop Credit, the booking must be made by the traveller whose name the Swoop credit is issued. Bookings can b...
Does Swoop have connecting flights?
Swoop does not offer connecting flights. Our commitment is to take you safely from Swoop point A to Swoop point B. We do not transfer bags or take responsib...
Do you fly out of Toronto Pearson?
Good news travels fast! We offer service at Toronto Pearson Airport Terminal 3. These new operations have a mix of domestic and int...
What is peak season pricing?
During high traffic seasons bag and seat fees increase by $2. This happens from December 17- January 5 and July 1 - August 31.
How do I book an infant in a paid seat?
To book an infant in a paid seat, or if a child turns 2 during the trip, please contact us on social media.
If I am a Mexican resident, am I entitled to a tourism tax exemption?
Mexican tourist tax exemption If your itinerary includes travel between Canada and Mexico, and you are a Mexican citizen (holding a Mexican passport), o...
Does Swoop offer charter flights?
Swoop currently has limited availability for charter flights, but requests can be sent through our group booking page: https://www.flyswoop.com/group-booki...
Where do I fill out the health declaration form and Tourist Card for Cuba?
Please fill out your health declaration online prior to your trip to Cuba. This form must be filled out by all travellers, whether Cuban or foreign, who ent...