Flight changes and cancellations
We know what you are about to ask and we have you covered.
Is there a fee for changing my reservation?
Please click here for amended policies during the Coronavirus outbreak If you have purchased ModiFly at the time of your booking you can change the time...
How do I make changes for only one person on the reservation?
Changes can be made by contacting our call centre. Please keep in mind change fees will apply. If you are within 24 hours of booking please log in to mana...
Can I change only the time of my flight?
Please see here for updated policies during the coronavirus outbreak. Yes, if you are more than three days from departure. Change fees will apply. ...
Can I change only one part of my trip?
If you purchased ModiFly at the time of your booking, it can be used to make changes. Otherwise, standard change fees apply. ModiFly can be redeemed th...
Why can't I see the option to add bags anymore?
Once your first flight of a round trip has flown, you will need to wait until check-in opens 24 hours before for your return flight to add a bag. The price...
What is your cancellation policy?
Swoop's Cancellation Policy No cancellations are permitted except within 24 hours of making the booking, as long as it is more than 7 days from depart...
I received an email saying my flight has been cancelled, what do I do?
Firstly, we are sorry you experienced a cancellation. We realize the impact this has on our guests and it is never our intention. Please stand by for mo...
Why can't I select an outbound date using ModiFly?
When using ModiFly to change your flight dates, you must select your return date first, before changing your initial outbound flight.