We know what you are about to ask and we have you covered.
What are the size allowances for checked, carry-on, and personal bags?
Personal Item Must fit under seat in front of you Max size: 41cmx15cmx33cm (16”x6”x13”) Examples can include purses, laptop bags, briefcases, small backp...
Do I need to add a personal item to my reservation?
No, each traveller is permitted one free personal item. For more information regarding personal items, please click here.
How many bags can veterans and military personnel bring?
Swoop allows active Canadian military personnel and veterans two pieces of checked baggage and one carry-on bag free of charge. You must provide valid milit...
Why can't I see the option to add bags anymore?
This is most likely because the first leg of your round-trip flight has flown. If this is the case you will need to wait until check-in opens 24 hours befor...
What child/infant equipment can I bring on board?
Each child can have one child restraint system (car seats, booster seats) checked free of charge. You can check-in or gate check a stroller for your little...
What medical equipment can I bring on board? Are there associated fees?
We allow the following items but are not limited to: BPAP, CPAP, Dialysis machines, Nebulizers, POCs, Crutches, canes, walkers, and other mobility aids at n...
Can I transport cremated human or animal remains?
Cremated remains can be transported in a traveller’s carry-on or checked baggage. The remains must be sealed in a container suitable for X-ray screening. If...
My bag was damaged, what do I do?
We're sorry your baggage had a rough trip! If any of your bags and/or contents were damaged, you must report the damages within seven days of your flig...