COVID-19 / Coronavirus
Booking a flight
Baggage
Flight changes and cancellations
Seat selection
Check in
Swoop app/tech help
On board
Accessible services
Swoop Getaways and partner bookings
COVID-19 / Coronavirus
We know what you are about to ask and we have you covered.
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What is Swoop doing to ensure the public's safety during the Coronavirus outbreak?
We always take the health and safety of our travellers very seriously. In response to the current Coronavirus (COVID-19) outbreak, Swoop has taken addition...
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Are you providing refunds?
On October 21, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic. Travellers with eligible i...
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Are you providing refunds?
As of November 2nd, Swoop has started to provide refunds to the original form of payment for eligible travellers whose flights were cancelled by Swoop due t...
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Can I change or cancel my travel plans due to Coronavirus?
How do I make booking changes? For help navigating changes and your eligibility, please visit here. For those requesting refunds to original form of payme...
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Are temperature checks mandatory?
Swoop travellers (aged two years and older) will undergo a temperature check before boarding. This is a non-contact temperature check that will be done at t...
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Are you filling middle seats?
The health and safety of our travellers, crew and aircraft is always our number one priority. To help combat the global spread of COVID-19, we have introduc...
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Will Swoop cancel or change flights amid the outbreak?
As of Sunday, March 22, 2020, at 11:59 p.m., we suspended all our international and transborder flights. This suspension follows Prime Minister Justin Trude...
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Do I need to wear a mask when flying?
All travellers must have a removable face covering or non-medical mask to cover their mouth and nose for use through the airport and in-flight to prevent t...