COVID-19 / Coronavirus
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COVID-19 / Coronavirus
We know what you are about to ask and we have you covered.
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What is Swoop doing to ensure the public's safety during the Coronavirus outbreak?
We always take the health and safety of our travellers very seriously. In response to the current Coronavirus (COVID-19) outbreak, Swoop has taken addition...
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Are you providing refunds?
Swoop has started to provide refunds to the original form of payment for eligible travellers with flights that were cancelled by Swoop due to the COVID-19 p...
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Are you suspending flights in 2021?
On January 29, 2021, the Government of Canada announced further restrictions to transborder and international travel. At the request of the Government of Ca...
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Can I change or cancel my travel plans due to COVID-19?
How do I make booking changes? For help navigating changes and your eligibility, please visit here. What are my options? Modifly Add Modifly a...
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Do I need a COVID-19 test before entering Canada?
Yes. As of January 7, 2021, Transport Canada requires all air travellers entering Canada from international destinations, five years of age and over, to p...
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Are temperature checks mandatory?
Swoop travellers (aged two years and older) will undergo a temperature check before boarding. This is a non-contact temperature check that will be done at t...
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Are you filling middle seats?
The health and safety of our travellers, crew and aircraft is always our number one priority. To help combat the global spread of COVID-19, we have introduc...
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Will Swoop cancel or change flights amid the outbreak?
Swoop remains committed to providing Canadians with affordable access to essential air travel with a reduced domestic network providing coast-to-coast conne...