COVID-19 / Coronavirus
Booking a flight
Baggage
Flight changes and cancellations
Seat selection
Check in
Swoop app/tech help
On board
Accessible services
Swoop Getaways and partner bookings
Through-flights
COVID-19 / Coronavirus
We know what you are about to ask and we have you covered.
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What is Swoop doing to ensure the public's safety during the Coronavirus outbreak?
We always take the health and safety of our travellers very seriously. In response to the current Coronavirus (COVID-19) outbreak, Swoop has taken addition...
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Can I change or cancel my travel plans due to Coronavirus?
How do I make booking changes? For help navigating changes and your eligibility, please visit here. If you do not wish to receive a Swoop credit, more inf...
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Will Swoop cancel or change flights amid the outbreak?
Effective March 18th, The Government of Canada has imposed travel restrictions for all flights entering Canada to reduce the spread of COVID-19. Any foreign...
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Why are you not providing refunds?
With respect to requests for refunds to the original form of payment, more information will be provided at a later date. The Canadian Transportation Agency ...
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When will international flights be suspended?
On Wednesday, March 18, at 11:50 p.m. MDT, we will suspend ticket sales for all outbound international flights so that we may focus on bringing Canadians...
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How do I add Modifly to my booking?
ModiFly can be redeemed through Manage My Booking - login using your reservation code and last name up to 24 hours prior to departure of the original fli...
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Are there travel restrictions in place due to Coronavirus?
We are closely monitoring the ongoing situation with the Coronavirus and its impact to destinations that Swoop serves. The U.S. Transportation Security...
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What are my options if I booked a Swoop Getaway package?
For changes you can visit “Manage my Booking” on FlySwoop.com to add ModiFly to the flight portion of your Getaway. This will allow for a one-time change of...