Flight changes and cancellations
We know what you are about to ask and we have you covered.
Why can't I see the option to add bags anymore?
Once your first flight of a round trip has flown, you will need to wait until check-in opens 24 hours before for your return flight to add a bag. The price...
I missed my flight, can you provide me with a credit?
Swoop does not offer credits for missed flights. In addition, no credits or refunds will be given for optional fees including baggage, seat selection, and p...
I missed my flight, can I change my ticket?
Swoop is not responsible for missed flights, transfers, or any portion of onward travel due to late arrival at check in or the gate. You may purchase a new ...
I missed my flight, are my bag and seat fees refundable?
No credits or refunds are given for optional fees including baggage, seat selection, infant equipment fees or other additional costs.
I missed my flight, can I still catch my return flight?
Good question! Your return flight will not be automatically canceled, so you are welcome to take the flight without needing to notify us. See our Travel...
How do I make a complaint or file a claim?
Firstly, we apologize that you experienced a disruption in your travel plans. We review each case carefully and are committed to addressing your concern. ...
My flight was delayed - am I entitled to compensation?
Please know that we never wish to delay any of our travellers and we realize that travel interruptions have a great impact on our guests. If you experienced...
What are Canadian Air Passenger Protection Regulations?
You may have heard about new rights and regulations for travellers in the news lately. Air Passenger Protection Regulations (APPR) are a set of rights outli...