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COVID-19
Do I need a vaccine to travel?
Can I change or cancel my travel plans due to COVID-19?
Do I need a COVID-19 test to travel?
Do I need to wear a mask when flying on a Canadian carrier?
How do I add ModiFly to my booking?
Are there domestic (province to province) restrictions in Canada?
What is ArriveCAN and what should I know about entering Canada?
Are there travel restrictions in place due to COVID-19?
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Booking a flight
How can I book with Swoop?
Do I need a Swoop profile to book a flight?
Can I see how many seats are available at a certain fare?
How many seats can I book at one time?
Can I take a round trip flight that leaves out of a different city for the return?
When do I have to pay for my flight?
How can I pay for my flight?
Are payments made through the Swoop website secure?
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Baggage
How many bags can I fly with?
How much does it cost to add a checked or carry-on bag?
What is the max weight for a carry-on bag?
Do I have to pay for a carry-on bag?
What is a personal item?
Can I bring a personal item for free?
When can I add bags to my booking?
What sporting equipment can I bring with me?
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Flight changes and cancellations
Is there a fee for changing my reservation?
How do I make changes for only one person on the reservation?
Can I change only the time of my flight?
Can I change only one part of my trip?
What is your cancellation policy?
I received an email saying my flight has been cancelled, what do I do?
Why can't I select an outbound date using ModiFly?
I didn't purchase ModiFly but now I want to make a change, how can I do this?
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Seat selection
How do I select a seat?
How do I select a seat with extra leg room?
Where can I see the layout seat map of the aircraft?
Are seat fees refundable?
Can I change or add seats to my existing reservation?
If I don't select a seat during booking, when will I be assigned a seat?
I have a special need, will I be seated in a designated area?
Why are there different prices for different seats?
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Check in
When should I check in for my flight?
How do I check in?
How do I get my boarding pass?
How do I get my itinerary?
I didn't receive my itinerary by email, what do I do?
What do I need for ID to board a flight?
Can I check in on the website or app if I have checked bags?
How early should I arrive before my flight?
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Tech help
Does Swoop have an app?
My boarding pass won't show up on my phone. How do I get another?
I am having issues selecting an outbound date using ModiFly, help!
I made a reservation but didn't receive a confirmation email. Help!
How do I connect to Wi-Fi when I am onboard?
What devices can be used for the Swoop app?
How and when do I contact you?
On board
How much does on board Wi-Fi cost?
What forms of payment are accepted on board?
How do I connect to Wi-Fi when I am on board?
Can I stream movies and videos on apps like Netflix when connected to on board Wi-Fi?
Why does my receipt show that I was charged twice for something?
Do you offer food and drinks on board?
Do you have gluten free options?
Can Wi-Fi be turned on when in airplane mode?
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Accessible services
Are wheelchairs available at the airport?
Am I allowed to bring oxygen on the aircraft?
Can I bring a service or emotional support dog on board?
At what age can a child travel alone?
What medical equipment can I bring on board? Are the bag fees waived?
Do you offer assistance services?
Where can I submit feedback about accessibility?
Swoop Getaways and partner bookings
How can I cancel my Getaway booking?
How can I make a change to my Swoop Getaway?
I booked a flight and hotel separately, can I make it a Swoop Getaway?
What is Swoop Getaways?
Are bags and/or seats included in my Getaway booking?
How can I change or upgrade my seat on a Getaway booking?
I have an Expedia booking that says 'ticketing is still in progress'. What's up?
Can I check in online if I have a third party booking?
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Travel insurance
Does Swoop provide access to travel insurance?
How do I purchase Chubb's travel insurance through Swoop?
What do I do if I change my travel plans?
Can I cancel my travel insurance?
Are group booking eligible for travel insurance?
